BHOS413
Human Resources in Hospitality
This module aims at underlining the importance of Human Resources within the Hospitality industry, particularly because this sector contributes more than 20% to the local Gross Domestic Product. One of the key factors that might make or break the constant success of this industry is Human Resource and how this is managed through a number of systems within the hospitality sector. Such systems are divided in three main areas:
– Ability-enhancing systems (e.g. training and staffing)
– Motivation-enhancing systems (e.g. variable pay and performance appraisal)
– Opportunity-enhancing systems (e.g. employee involvement and employee participation)
These three types of systems will be discussed in this module together with the corresponding best practices of Human Resources in the hospitality sector. In addition to the subject content, this module will outline the methods of teaching Human Resources for Hospitality to students in an effective way and the relevant resources which are made available by the local education authorities.
By the end of this programme, participants should be able to:
a. Identify the role of Human Resource Management Systems in Hospitality based on abilityenhancing, motivation-enhancing and opportunity enhancing practices;
b. Discuss the importance of organisational culture and ethical principles achieved through human resource management, to retain workers and enhance productivity;
c. Explain how Human Resource Management practices can be used to develop human capital through training and education, and investment in the knowledge of employees;
d. Identify the importance of the Key Performance Indicators (financial and non-financial) used for benchmarking within the Hospitality industry;
e. Explain the methods of employing The Balanced Scorecard (Kaplan & Norton 1996) to record the performance of a Hospitality organisation and the resulting internal and external outcomes.
This programme adopts continuous and summative methods of assessment including assignments, online tasks, reflective journals, projects and video presentations. For further details, kindly refer to the Teaching, Learning and Assessment Policy and Procedures.
The Institute for Education is a Further and Higher Education Institution with Licence number 2016-006
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