Competences

• Critically review the role of Front Office within the Hospitality sector;
• Develop a comprehensive understanding of the importance managing the reservations process ensuring quality products and services;
• Critically assess and implement problem solving initiatives while selecting the appropriate operation and services within the Fornt Office department;
• Analyse the effects of current trends in Hospitality operations and guest experience in view of quality assurance elements;
• Design lesson plans related to front office;
• Plan field trips to appropriate destinations based on learning objectives and relevance to the subject;
• apply observation, inquiry and critical thinking skills during field trips to further understand and connect the theory with real-world context;
• deliver lessons with the knowledge acquired re the front office department;
• create interesting and practical lessons related to the front office department, its functions and responsibilities.

Knowledge 

• Identify and outline the key aspects and responsibilities of the Front Office department and instruct others on the overall hotel operation;
• Comprehend the human resource structure within the Front office department in order to advise others on an effective working environment required for the day-to-day running of a Hotel;
• Identify the guest services and their corresponding implementation required for an effective and efficient front office operation;
• Critically outline the main principles of finances, cash handling and point of sales in order to instruct others on the key financial procedures required at the Front Office department;
• Identify the key components and considerations involved in planning and organising field trips.

Skills

• Systematically teach the correct procedures when dealing with customers requesting the purchasing of a specific supply or service at front office;
• Apply teaching and learning techniques to support students in the different requirements made by guests at Front Office and how can such requests be fulfilled in the most efficient and effective way by the front office employees;
• Systematically evaluate how to act during specific situations when operating at front office and pass on this skill and knowledge to the hospitality students.