Competences

a. Manage and promote change;
b. Develop and apply problem solving and action planning competencies;
c. Set SMART objectives;
d. Develop a critical understanding of a problem-oriented inquiry approach and the studies of the School of Palo Alto (California) to enhance problem probing and solving;
e. Engage with literature on the solution-oriented inquiry approach and the studies of the School of Milwaukee to enhance problem solving and envisioning;
f. Create rigorous yet self-corrective step-by-step action plans using the Mountain climbing technique;
g. Develop operative tools and strategies to render communication always more effecttive and persuasive;
h. Establish collaborative relationships within one’s educational institution.

Knowledge

a. Constructivist-strategic approach to problem solving and communication;
b. The pragmatics of human communication with particular focus of theschool of Palo Alto;
c. Dialogue and communication strategies such as active listening, turning affirmations into questions, parafrasing, use of analogical language, reframing and others;
d. An action-research approach to practice.

Skills

a. Acquire operative knowledge in problem solving, to establish innovative strategies within complex situations;
b. Apply operative theoretical knowledge on the pragmatics of human communication to understand the effects of verbal and non-verbal communication;
c. Demonstrate communication strategies which can improve one’s communication;
d. Acquire operative knowledge on how to manage resistances and oppisitions to change;
e. Adopt an action research approach to everyday practice.