Competences

1. Critically assess the different functions and systems employed within the Human resources sector and evaluate the impact of each when implementing such systems, particularly those aimed at building the necessary capacity of employees;
2. Analyse the effects that the implementation of proper HR systems has on the employees and evaluate this in light of variable pay, performance appraisals and employee empowerment
3. Develop a comprehensive understanding of the Human Resources structures within the Hospitality industry and critically assess the various elements which lead to an increase in employee involvement and participation within an organization.

Knowledge 

• Identify the role of Human Resource Management Systems in Hospitality based on ability-enhancing, motivation-enhancing and opportunity enhancing practices;
• Discuss the importance of organisational culture and ethical principles; achieved through human resource management, to retain workers and enhance productivity;
• Explain how Human Resource Management practices can be used to develop human capital through training and education, and investment in the knowledge of employees;
• Identify inclusive practices in recruitment and selection processes to attract diverse talent;
• Understand the role and significance of inclusivity practices in the hospitality industry;
• Identify the importance of the Key Performance Indicators (financial and non-financial) used for benchmarking within the Hospitality industry;
• Explain the methods of employing The Balanced Scorecard (Kaplan & Norton 1996) to record the performance of a Hospitality organisation and the resulting internal and external outcomes;
• Understand the concept of AI and robotics and their applications in the hospitality industry;
• Identify and evaluate the impact of AI and robotics on various aspects of the hospitality sector.

Skills

• Tackle issues in human resource management and overcome said issues;
• direct their students to differentiate between human resource management systems, particularly those considered to be substitutive in nature and those which are complementary;
• Guide the evaluation to identify the different ways by which human resource management influences performance;
• Collaborate with stakeholders to develop strategies for integrating AI and robotics efficiently and effectively;
• Adapt to changes brought about by the integration of AI and robotics in the hospitality industry.